FAQ – Bonus program

🔑 Account & My Wallet

🔐 Your account at Primmeshiper

📌 Is an account created automatically?
Yes! As soon as you place an order, an account is created linked to your email address.

🔑 How do I log in?
Go to the login page , fill in your email address and log in with a one-time code (valid for 15 minutes).

🛡️ Do I need a password?
No, you always receive a unique code to your email every time you log in.

💰 Bonuses & Cashback

✅ Is an account necessary for cashback?
Yes, you must have an account with us to access your bonus and your digital wallet.

📅 When will the bonus/cashback appear in my account?
Usually immediately after purchase – no later than 48 hours. Sometimes it can take longer depending on the campaign.

⚠️ Does my bonus/cashback expire?
No, not as long as you have an active account. However, some promotions may have an expiration date - this will be clearly stated at the time of purchase.

📦 Other information

📁 What is "My Wallet"?
It's your digital bonus wallet - where your cashback is collected and you can use it on your next purchase.

📨 Will I receive an email about my bonus?
Yes, you will receive automatic updates to your email when you receive new cashback or use it.

🛍️ How do I use my bonus?
When you shop and are logged in, you can see your available bonus directly in the checkout and choose to use it.